The Lucidium Dog Pen is designed to enclose small to medium sized dogs. If your pet is very agitated in an enclosure, has sharp nails, is a medium-large breed dog, or is a small-medium breed dog who may be capable of jumping out of this enclosure, this may not be the proper enclosure for your pet. Please consult your veterinarian for guidance.
What does this warranty cover?
We are happy to provide a warranty on our products.
This warranty provides that we will repair or replace (at our discretion) components with any defects in materials or workmanship for 90 days after the purchase date, including the cost of shipping, parts, and labor.
What is not covered by this warranty?
The warranty applies only to the person who bought the product, or to a person registered as a gift recipient. Register as a gift recipient by emailing us at firstname.lastname@example.org. We will need the email address of the person who placed the order in order to confirm it was a gift. Warranties will not transfer to second party purchases.
If the product is improperly used or subject to improper assembly, the warranty is voided. Please consult the User's Guide for your product.
The warranty applies to components of the product that are defective. It does not cover components that are broken by the user, or pet, as a result of misuse. Replacements for broken or worn-out parts are available for purchase at a minimal charge. Please email us at email@example.com to purchase a replacement part or visit our website to order directly.
The pen’s acrylic panels and coated aluminum tubes are both scratch resistant, but not completely scratch proof. Normal wear and tear should be expected. Minor scratching on acrylic panels and aluminum tubes may result from normal usage and are not covered by warranty.
The warranty does not cover “indirect, incidental, or consequential damage” (injury to animals, damage to flooring) resulting from use or misuse of the product.
The warranty does not cover damage from improper maintenance (for example: cleaning acrylic with ammonia). Users must follow the care guidelines provided in the product's User Guide or care instructions.
The warranty is voided if the customer significantly alters the product.
THE FOREGOING WARRANTY SHALL BE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER WARRANTIES OTHERWISE ARISING BY OPERATION OF LAW, COURSE OF DEALING, CUSTOM, TRADE OR OTHERWISE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How long does this warranty last?
The warranty is valid for 90 days from the purchase date.
What should I do if I have a problem and I need to use the warranty?
Contact us at: firstname.lastname@example.org.