We pride ourselves on excellent customer service. If you have any problems with your order, we can help. Please email us; your business is important and we want you to be satisfied.
Returns (Not Warranty Claim)
We hope that you are completely happy with your purchase from Clearly Loved Pets. However, if you wish to return an item, we will try and make the process as smooth as possible. Our Return Policy is as follows:
Orders can be returned for up to 30 days after the date of delivery. Pens must be unassembled (acrylic protective film still in place, parts have not been assembled), unused, and in the original packaging. All returns are inspected, and refunds will not be provided on used items. After 30 days, we do not accept returns.
- All US purchases are subject to a 20% return fee. We will provide a return shipping label.
- International customers are responsible for all return costs and arrangements including shipping, duties, and taxes. Original shipping, duties and taxes are non-refundable.
- If you purchased a product from our website, we will need proof of purchase. If you cannot provide this, let us know, we can look it up.
- Your refund will be issued in the same manner that payment was received.
- To return your purchase, please email us at firstname.lastname@example.org.
- Sorry, we do not accept returns for customized items.
Orders cancelled after they are in transit will be subject to a 10% cancellation fee, which covers original shipping costs, intercept fee, and return shipping cost.