Warranty Policy – Australia
At Clearly Loved Pets, we stand behind the quality and craftsmanship of our Lucidium pet enclosures. If you experience an issue with your purchase, we’re here to help.
This warranty applies only to items purchased from clearlylovedpets.com and shipped within Australia.
What This Warranty Covers
We will repair or replace (at our discretion) any product component with a defect in materials or workmanship within 90 days of the purchase date.
This includes any damage that occurs during shipping or delivery.
What This Warranty Does Not Cover
This warranty does not apply to:
- Normal wear and tear, including minor scratches on acrylic or aluminum parts
- Damage caused by pets jumping, chewing, or aggressively trying to escape
- Damage due to misuse, improper assembly/disassembly, or failure to follow the User Guide
- Cleaning with harsh or inappropriate chemicals (e.g., ammonia-based cleaners)
- Modifications, alterations, or non-standard usage
- Indirect, incidental, or consequential damages (e.g., damage to floors, walls, or personal property)
Our Lucidium pens are designed for small to medium-sized dogs, cats, rabbits, ferrets, and similar pets. They are not suitable for large breeds or very active pets that may be able to jump out.
A pet jumping out of the enclosure is not considered a product defect and is not covered under warranty. Please assess your pet's size, agility, and behavior carefully before purchase.
If you’re unsure whether a Lucidium pen is appropriate for your pet, we recommend consulting your veterinarian or breeder before ordering.
Product Eligibility and Ownership
This warranty applies only to the original purchaser or a registered gift recipient.
To register a gifted item, email us at info@clearlylovedpets.com with the order number and the purchaser’s name and email address.
This warranty is non-transferable and does not apply to second-hand purchases or resale items.
Warranty Period
The standard warranty period is 90 days from the date of purchase.
However, Australian consumers are also protected under the Australian Consumer Law, which provides automatic guarantees that apply in addition to this warranty.
Australian Consumer Law Statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to File a Warranty Claim
Please email info@clearlylovedpets.com with the following details:
- Your order number
- Photos showing the issue and overall condition of the product
- A short description of the problem
If your claim is approved, we will arrange for a repair or replacement and cover the cost of shipping any necessary parts.