Frequently Asked Questions

No.  Our pens are not approved for use with human babies, kids, adults, or the elderly.  

We offer custom sized, made-to-order vinyl mats that are designed to fit perfectly under our standard sized pen configurations. They come in a variety of styles and colors to suit your home decor! Shop our vinyl mats here.

We don't make custom designs, but there are lots of ways to customize our pens.  

You can add a Universal Kit to create either a bump-out (a separate 2 ft x 2 ft space), or an expansion, which makes an existing pen one size larger.  Our pens come in two heights - 27" and 36".

Click here to find images of all the different ways you can configure the small, medium, and large sizes by adding a Universal Add-on Kit to create a bump out section.

Our pens are for small to medium breeds weighing up to 40 lbs and all puppies.

With respect to large-breed puppies, there are some concerns.

Our pens are heavy; a medium 36" height weighs 60 lbs and the aluminum frame is rigid. So they are sturdy, however some large-breed pups will be able to jump out by the time they are 6 months old (or even less). We don't make any tops, so this is a limiting factor. Some dogs love their pen and they don't jump out even when they can because it is their bedroom. This is especially true when they grow up with the pen and when they have a larger size (medium or large). Other pups don't want to be in a pen and they will try to jump out even if they are comfortable in the space.

Most importantly, please consider the weight recommendations (40 lb limit). It is understandable to think that the are pens are a good fit for a larger breed since the square footage is large enough for almost any size pup. However, the weight limit is related to the structural strength of the walls. We never want a puppy to get hurt if they jump on the wall and it breaks.

Overall, we love large breeds and would love to tell you that it is a great fit. But since your pup will quickly be big, it is a risk to buy one because it is expensive and not made for large breeds. Our 30 day return policy states that pens must be, "unassembled, unused and in original packaging."  Once you put the pen together and have peeled the protective film off the acrylic panels, we can not accept a return. 

The panels are scratch-resistant because acrylic is inherently scratch-resistant, but they are not "hard coated", which would make them very scratch resistant (and cost twice as much). 

If your pup is scratching away, the panels will scratch.  Although this is a very common concern, it has not been a problem for most customers.  

If the panels do get scratched, they are fairly hard to see, and panels are replaceable.  

Our Lucidium Pens are made for small to medium breed pups weighing up to 40lbs.  They are not recommended for any pet that is aggressively trying to get out of the pen.

The pens do not tip over due to the weight and the rigid frame, however, the acrylic wall panels may break under excessive force.  Therefore, we have a recommended weight limit of 40lbs.  If your pet is very stressed, aggressively trying to break out of the pen, or even aggressively rough housing and smashing into the walls, we do not recommend using the product regardless of the pups size or weight.  

This Lucidium Pen Demonstration shows the rigidity of the assembled pen. 

The pens vary in weight depending on size and height as follows: 

Weight

27" height

Small - 37 lbs

Medium - 45 lbs

Large - 51 lbs

36" height

Medium - 55 lbs

Large – 65 lbs

Box Dimensions   

27" pens – 31" x 29" x 6.5"

36" pens – 40" x 29" x 6.5"

The pens are made for small to medium breed pups weighing up to 40lbs.  They do not tip over due to the weight and the rigid frame, however, the acrylic wall panels may break under excessive force.  Therefore, we have a recommended weight limit of 40lbs.  If your pup is very stressed or aggressively trying to break out of the pen, we do not recommend using the product. 

Watch our assembly video , which is very helpful in giving a "feel" for the pen.    

We recommend a Medium pen - in general.  If your pup will be in the pen during a normal workday (8 hours), then having extra space is usually more comfortable.  You can add comfy items such as a bed, a basket of toys, a water bowl, and even a pee pad if needed.

On the other hand, if the pen will just be needed for sleeping at night, a Small provides enough space for a bed and a little extra room (depending on the bed size). 

Keep in mind that the pens are modular, and you can add a Universal Kit, which can be used as either an Expansion Kit or a Bump Out Kit, to make it bigger at a later date.  However, adding a kit later is more expensive than getting a bigger size to start.

Ultimately several factors must be considered in order to determine what will work best for you including your budget, the space in your house, and your schedule.

*All pens come with a walk-through door. 

Our pens are designed with interconnected parts and they can’t be made into a gate or a fence.  

The knob turns and a tab fits into the groove in the vertical tube. Watch this quick video to see the latch closing.  You can also see how the swing arm drops down allowing you to walk through the door.

We are sorry to let you know that we do not make dividers. We may add dividers in the future, but at this time there is not a way to create separate sections within a pen. 

We are sorry to let you know that we do not make covers for the pens.  Since we have not conducted any safety testing for a cover, we are not able to give advice regarding the idea.  However, it is important to keep in mind that the open top allows for air flow and covering the top could impact the ventilation.  In addition, the pen has a very minimalistic design so it is difficult to find a way to secure a top.  Therefore, we recommend using the product as is without a top.  Our pens come in 27" height and 36" height. If the 36" height is not tall enough to contain your pet, then unfortunately we would recommend trying a different product.

The pens can be partially disassembled so that wall sections can be stored against a wall or under a bed, but they are not collapsible. The Lucidium pen is designed more like a DIY home furnishing and is typically not disassembled often.

You can use ammonia free Windex to clean the panels, which is usually sold in the grocery store next to the "regular" Windex. Products containing ammonia can cause the acrylic to become cloudy over time. Alternatively, a water (3 parts) and vinegar (1 part) mixture also works very well and can be used on both the panels and the tubes. The tubes can also be cleaned with warm water and a bit of soap. There are also Electronics Wipes available for cleaning TV screens or other device screens. These work well, just make sure they do not contain ammonia.

Yes, we offer payment plans through Affirm, Afterpay, ShopPay Installments, and Klarna.  You can find these listed in our payment options once you get to the payment section of the checkout process.  

Please see our Return Policy here .

International shipping is now available directly on the website for many countries around the world.

Your charges at checkout will include shipping, taxes, and duties. We will then ship your package, "Taxes and Duties Paid" and you will not receive any additional charges when the package arrives. Depending on your location, these additional costs are fairly high. 

Orders are processed in approximately 1-2 business days after receipt of the order, once shipped, transit time vary from 1-5 business days depending on location.