Privacy Policy – Australia

This Privacy Policy outlines how Clearly Loved Pets LLC ("we," "our," or "us") collects, uses, maintains, and discloses information from users ("you" or "Users") of our website, https://clearlylovedpets.com/ ("Site"). It applies specifically to users located in Australia and complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal Information

We may collect personal information, including but not limited to:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (e.g., credit card details)

This information is collected when you:

  • Place an order through our website
  • Create an account
  • Subscribe to our newsletter
  • Fill out forms or interact with our customer service team

You may choose to browse our Site anonymously, but doing so may limit access to certain features or services.

Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and version
  • Operating system
  • Referring website or search engine
  • Pages visited and time spent on the Site
  • Device identifiers

Cookies

Our Site uses cookies to improve your browsing experience. Cookies are small data files stored on your device that track preferences and site usage. You may choose to disable cookies via your browser settings, but this may limit certain functionalities.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • Customer Support: To respond to inquiries and provide service updates
  • Order Fulfillment: To process and deliver orders securely
  • Personalization: To improve your experience on our Site
  • Marketing: To send newsletters and promotional offers, only if you opt-in
  • Legal Compliance: To meet obligations under Australian law

3. How We Protect Your Information

We adopt appropriate data collection, storage, and security practices to protect your personal information from unauthorized access, alteration, or disclosure, including:

  • SSL encryption for data transmission
  • Secure payment gateways
  • Restricted access to sensitive information

While we strive to safeguard your data, no method of electronic transmission or storage is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

  • Service Providers: Third-party partners that assist with shipping, payment processing, marketing, and IT operations
  • Legal Requirements: Government agencies or regulators if required by law or court order

We may share anonymized or aggregated data with third parties for analytics or performance improvement.

5. Overseas Disclosure

As an international business, your personal information may be stored or processed in the United States or other countries. We will take reasonable steps to ensure that any overseas data recipients comply with the Australian Privacy Principles or offer comparable data protection.

6. Government-Related Identifiers

Clearly Loved Pets does not collect or use Australian government identifiers such as Tax File Numbers, Medicare numbers, or driver’s license numbers, unless required by law for business or employment purposes. If such information is collected, it will be handled in accordance with the Privacy Act 1988 and the APPs.

7. Your Privacy Rights

Under Australian law, you have the right to:

  • Request access to personal information we hold about you
  • Request corrections to inaccurate, outdated, or incomplete information
  • Request deletion or de-identification of your data, where legally appropriate
  • Withdraw consent to receive marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe, as required under the Privacy Act.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The "Effective Date" at the bottom of the page will indicate the most recent version. We encourage you to review this page regularly to stay informed about how we protect your personal data.

9. Contact Us

If you have questions about this Privacy Policy, your data, or wish to make a complaint about how your personal information is handled, please contact us:

Clearly Loved Pets LLC
Website: https://clearlylovedpets.com/
Email: info@clearlylovedpets.com
Phone: +1 775-218-9665

Effective Date: May 5th, 2025