Returns

Business reputations are won and lost in user forums and social media. If you have any problems with our products or service, please be kind enough to first email us and give us a chance to make you happy. Your business is important and we want you to be satisfied.

Returns (Not Warranty Claim)

We hope that you are completely happy with your purchase from Clearly Loved Pets. However, if you wish to return an item, we will try and make the process as smooth as possible. Our Return Policy is simple:

  • Any product can be returned for up to 30 days after the date of purchase for a full refund. Items must be unassembled (acrylic protective film still in place, parts have not been assembled), unused, and in the original packaging. After 30 days, we do not accept returns, or provide refunds, however warranty provisions may apply.
  • Customers are responsible for return shipping costs.
  • If you purchased a product from our website, we will need your order number
    • If you cannot provide this, let us know, we can look it up.
  • A sales receipt is required if you purchased a product from a retail store.
  • For manufacturing defects, or missing or damaged parts, see our warranty section.
  • Your refund will be issued in the same manner that payment was received.
  • To return your purchase, please email us at info@clearlylovedpets.com or call (561) 706-6262.